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We're here to assist you! Our dedicated support team is available to answer your questions and provide guidance. Whether you have inquiries about our products, need assistance with your account, or require technical support, we’ve got you covered.
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Need Help?
Welcome to our support page! If you have any questions or need assistance, you've come to the right place. Our dedicated team is ready to help you with any issues you may encounter.
Any Questions?
Here are Some FAQs
Smarten support team is here to assist you by providing tools and materials or fix issues you encounter on standard applications with your database or your odoo account and subscription. Odoo support team does not make changes to your production database without your agreement and gives you the material and knowledge to do it yourself! If the issue is a generic bug, an update of servers is done on a weekly basis.
If you encounter an issue with a custom module or custom code (extra lines of code), support can be provided as long as the subscription contains maintenance costs for additional lines of code.
Odoo support does not include training, implementation or intervention on your own servers or third party accounts (Payment providers, shipping provider, ....). These topics can be covered through our Support Plan Agreement.
You can contact us through contact us page or schedule a meeting with one of our business experts.